Reservation Policy, Deposit Policy, Cancellation Policy and No-Show Policy
Reservation Policy:
Check-In Time: 14:00hrs – 22:00hrs Check-Out Time: 10:00hrs
Early check-in or late check-out is subject to bed/room/Apartment availability on the relevant day, to be reconfirmed with Elite Holiday Travel.
Rooms/Apartment not occupied by 22:00 hours will be seen as No-Show, unless prior arrangement has been made.
For Peak Season, all reservation payments are non-refundable. The definition of the Peak Season period will be determined by a unilateral decision of the Elite Holiday Travel.
A full room/Apartment rate will be chargeable for check-in at 07:00 hours or check-out after 10:00 hours.
It is mandatory for all guests to produce a valid identity document upon check-in; for foreign guests a valid passport and for domestic guests, a valid identity card shall be accepted as proof of identity.
Guests checking must be at least 18 years of age.
Please note that any change in the guest’s reservation may change the rate and/or require payment of cancellation fees.
Group Guests and Corporate Guests may have some special arrangement based on their contract with Elite Holiday travel or based on a unilateral decision of the Elite Holiday Management.
For reservations guaranteed with a form of payment at time of booking, rooms/Apartments are held until l check-out time (10:00 hours) the day following arrival.
Guarantee Method:
We accept guarantee by Credit Card / Bank Transfer / Wire Transfer / Cash Deposit / Company / TA
Standard Check-In and Check-out time:
Check-In Time: 14:00hrs-22:00hrs
Check Out Time: 10:00hrs
Group booking ( 2 Apartments and more ):
Every Group who wants to make a reservation with Elite Holiday Travel has to make a deposit of 50% of the total amount to confirm the reservation. The deposit can be paid by credit card or directly into the bank account. The rest of the amount shall paid 3 days Prior to check-in.
Corporate Guest:
A Corporate Guest is a person that is using Elite Holiday Travel services based on a contract between Elite Holiday Travel and a company or other business organization.
Every Corporate Guest who wants to make a reservation with Elite Holiday Travel has to make a deposit of 50% of the total amount to confirm the reservation. The deposit can be paid by credit card or payment into the bank account via proforma/offer. The rest of the amount shall be charged according to terms set in the Corporate Contract and/or Offer.
Cancellation/No-Show Policy:
FIT Bookings:
Guarantee by credit card/EFT/Direct Deposit: The guest is allowed to modify/cancel the reservation by email or fax
At least 21 days prior to the arrival date – no cancellation fees apply and a refund of the total amount shall be granted.
At least 18 days prior to the arrival date – 80% refund of the total amount shall be granted.
If the time for cancelling without penalty has passed, the forfeiture amount will be 100%. There may be additional applicable charges and taxes.
The refund policy is based on the total amount of the stay, not on the prepaid 50% to confirm reservation.
In case of proved deaths or accidents, a refund may be granted at the General Manager’s and/or Front Office Manager’s discretion.
In case the guest arrives the day following arrival before check-out time (10:00 hours), the fee for No-Show for one night’s stay based on the room category booked, shall apply, and the booking for the remaining time shall remain valid. In case the guest arrives the day following arrival after check-out time (10:00 hours), he shall lose the booking
By Management